During a clearance sale where goods are sold at 50% or less please note that non faulty returned items can be exchanged for equivalent value pair even if the sale period has finished. Return shipping charge is non-refundable and shipping charges may apply for replacement order.
UK Standard Delivery 1-3 Days £10
Europe (EU states) 2-5 Days £15
Europe (Non-EU states) 3-6 Days £20
International 5-10 Days £45
Shipping to any UK address for all sale items is a flat rate of £10 per item for Standard service (1-3 days). Saturday delivery is not available.
EU member countries £15 per item. Expect your package in 2-5 working days.
Non EU member countries £20 per item .Expect your package in 3-6 working days.
During a SALE period please allow additional shipping time as high volume of orders take a little longer to process. As soon as we ship your order we will update the status to Shipped and add the postal tracking number.
Worldwide Delivery is charged at £45 per item. Expect your package in 5-10 working days.
Important note for customers outside the EU & Worldwide customers:
Customs & import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient of the goods. Winter Wedding Attire has no control over these charges and cannot predict what they may be. We recommend that you contact your local customs office for rates and further information prior to ordering.
Please note that we are currently unable to ship to a home address in The Russian Federation. Please enter your work/business address.
Non-Faulty Goods - 14 Day Returns
Winter Wedding Attire guarantees your full satisfaction with your order. If for any reason you are not satisfied you may exercise your right to return any goods purchased within a 14 day cooling off period starting from the date on which you received your goods.
Conditions of Return
Winter Wedding Attire will refund the full amount of the cost of the goods and any shipping charge paid at the time of purchase.
The return shipping costs are not refunded (unless the goods are incorrect or faulty).
In the case of receiving the wrong goods or where goods are faulty, Winter Wedding Attire will repair, replace or refund including return shipping costs up to £6.55 which is Royal Mail Recorded delivery service. Please note that if you choose to send your returns by Royal Mail Special post service the additional £4.05 cannot be refunded. In the case of a repair please allow 10 days from receipt of goods at our warehouse.
Address for Returns:
Winter Wedding Attire Returns:
1 Park Avenue North, Northampton, NN3 2HT
Phone: +44 7931 810210
To process a return please complete the following steps:
Please email with full details of why you wish to return your product
Winter Wedding Attire will email you a returns code which you should add into your return parcel
Return your goods to the address above using Royal Mail 2nd class signed for delivery service.
Refunds where applicable, will be processed within 10 days of receiving your goods
Please return your boots inside the original shoe box and wrap/enclose in a postage bag as any damage to the shoe box will incur a replacement cost of £5 deducted from your refund.
If for any reason you change your your mind you may exercise your right to cancel your order within a 14 day cooling off period starting from the date on which you received your goods.
Your Winter Wedding Attire product is covered by a 6 month warranty period starting from the date on which you received your goods. If during this period you believe there to be a fault or issue with your purchase related to its manufacture you may request a return for inspection. Cost of return is at customers expense until we agree there is a fault and then will be reimbursed at Royal Mail's signed for rate (up to a maximum of £7.00 on proof supplied by customer. Please be aware that boots will be checked for excessive wear and tear and water damage. A repair, replacement or refund will be offered if we find the product to be faulty at time of manufacture.